Terms and Conditions

Ragunda Outdoor & Villa Frida

Article 1: Definitions

The Owner
Ragunda Outdoor & Villa Frida.

The Guest
The person who has entered into an agreement with the Owner regarding the rental of holiday accommodation and/or services. Co-guests are the other persons listed in the agreement.

Third Party
Any person other than the Guest and/or co-guests.

Location
The accommodation agreed upon between the Guest and Ragunda Outdoor & Villa Frida.

Accommodation
An apartment, house, or similar lodging.

The Agreement
The agreement between the Guest and the Owner granting the right to use the accommodation for an agreed period and price.

Information
Written or electronic information regarding the use of the accommodation, facilities, and rules of Ragunda Outdoor & Villa Frida.

Cancellation
Written cancellation of the agreement by the Guest prior to the start date of the stay.

House Rules
The written regulations containing the house rules for the use of the property and facilities.

Article 2: Duration of the Agreement

The agreement automatically ends after the agreed rental period, without the need for notice.

Article 3: Price and Price Changes

The rental price is determined based on the price list established by the Owner.
If additional costs arise after the price list has been established due to increased government charges (such as VAT), these costs may be passed on to the Guest, even after the agreement has been concluded.

Article 3a: Included Facilities and Energy Consumption

The agreed rental price includes normal use of water and electricity, as well as the use of the sauna.

If electricity consumption is demonstrably and significantly higher than normal and reasonable use (for example due to intensive or improper use), Ragunda Outdoor & Villa Frida reserves the right to charge the excess electricity costs to the Guest after the stay.

Normal use is defined as energy consumption appropriate to the number of guests and the regular use of the accommodation and its facilities.

Charging electric or hybrid vehicles at the accommodation is only permitted with prior written consent from the Owner. Any related costs will be charged separately.

Article 4: Additional Costs

Bed Linen

The use of bed linen is mandatory in the rental accommodation.
Bed linen can be rented for SEK 150 per person. Guests may also bring their own bed linen. Pillows and duvets are provided.

If neither personal nor rented bed linen is used, a surcharge of SEK 500 per bed will be charged.

Final Cleaning

At the end of the rental period, the accommodation must be left clean and tidy.
If this is not the case, a final cleaning will be carried out by the manager.
The cost of this final cleaning will be charged to the Guest and amounts to SEK 500 per stay for Villa Frida.

Article 5: Reservations

Reservations can be made by phone or online.
After receiving the reservation, the Guest will receive a confirmation or invoice by email.

For reservations made more than 28 days prior to arrival, a standard reflection period of two days applies.
For reservations made within 28 days of arrival, no reflection period applies.

On the third day after booking, the reservation becomes legally binding and Articles 6 and 7 regarding payment and cancellation apply.

Article 6: Payment

Payments must be made in Swedish kronor (SEK) in accordance with the agreed terms.

Payment is made in two installments:

50% of the total amount within one week after booking;
the remaining balance must be received no later than 30 days prior to arrival.

For reservations made within 30 days of arrival, the full amount must be paid immediately.

If the full payment has not been received by the day of arrival, the Owner has the right to deny access to the accommodation, without prejudice to the right to full payment.

In case of late payment, interest of 1% per month will be charged after written notice of default. Any reasonable extrajudicial collection costs will be charged to the Guest.

Article 6a: Security Deposit

The Owner may require a security deposit to ensure compliance with the obligations under the agreement.

The amount of the deposit will be communicated prior to arrival and must be paid no later than upon arrival, unless otherwise agreed.

The deposit serves as security for:

damage to the accommodation, inventory, or property;
loss or damage to inventory;
additional cleaning costs;
costs resulting from non-compliance with the house rules or terms and conditions;
any additional energy or electricity charges.

After departure and inspection of the accommodation, the deposit will be refunded within 14 days, minus any applicable costs.

If the deposit is insufficient to cover the costs incurred, the Guest remains liable for the outstanding amount.
No interest will be paid on the deposit.

Article 7: Cancellation of Accommodation

In the event of cancellation, the Guest owes compensation equal to:

80% of the agreed rental price if cancelled more than 2 months before arrival;
90% if cancelled within 2 months before arrival;
100% if cancelled within 1 month before arrival.

Article 7a: Cancellation of activities

If a scheduled activity cannot take place due to adverse weather conditions or other force majeure events of a natural kind, no refund of paid fees will be granted. In such cases, the organizer will offer a suitable alternative or, in consultation with the participant(s), reschedule the activity to another date. The participant shall not be entitled to any further compensation or damages.
No refunds will be made for activities already planned.

Article 8: Use by Third Parties

Use of the accommodation and/or services by third parties is only permitted with prior written consent from Ragunda Outdoor & Villa Frida.

Article 9: Maximum Number of Guests

The maximum number of guests for Villa Frida is 5, with at least one person aged 21 years or older.

Article 9a: Pets

A maximum of two pets per stay is permitted, unless otherwise agreed in writing.

Pets are not allowed on furniture such as sofas, chairs, and beds.
The Guest is responsible for preventing damage, excessive dirt, and nuisance caused by pets.

Any additional cleaning or repair costs resulting from pets may be charged to the Guest.

Article 10: Late Arrival and Early Departure

The Guest remains liable for the full rental price for the entire agreed rental period.

Article 11: Early Termination and Eviction

The Owner may terminate the agreement with immediate effect in cases including, but not limited to:

failure to comply with contractual obligations, house rules, or government regulations;
causing nuisance or disturbance;
use of the accommodation contrary to its intended purpose;
unsafe situations.

Theft, vandalism, aggression, drug use, and discriminatory remarks will result in immediate removal from the property.

After termination, the accommodation must be vacated within 4 hours.
No refund will be granted in the event of early termination.

Article 12: Eviction

The accommodation must be left clean and vacated by 12:00 noon on the final day of the stay.
Keys must be returned as instructed by the Owner.

If the Guest fails to vacate the accommodation, the Owner is entitled to clear the property at the Guest’s expense.
The Owner may enter the accommodation at any time for inspection.

Article 13: Laws and Regulations

The Guest must comply with all applicable environmental and safety regulations.
LPG installations are only permitted in approved motor vehicles.

Article 14: Maintenance and Alterations

The Owner is responsible for maintaining the accommodation in good condition.
The Guest is responsible for keeping the accommodation clean and orderly.

Digging, construction, tree cutting, or other alterations are not permitted without prior written consent from the Owner.

Article 15: Liability

The Owner is not liable for damage caused by force majeure, theft, or accidents, unless due to proven negligence.

The Guest is liable for damage caused by themselves, co-guests, or third parties.

Any damage or additional costs resulting from non-compliance with these terms and conditions — including improper use of the sauna, utilities, or pet rules — will be charged to the Guest.

Use of the sauna is entirely at the Guest’s own risk. The Owner accepts no liability for injury or damage resulting from improper or unsafe use.

Article 16: Complaints

Complaints must be submitted in writing to the Owner.
Submitting a complaint does not suspend payment obligations.

If no amicable solution is reached, Swedish law shall apply.

Article 17: Privacy

To process bookings, we collect personal data such as name, address, nationality, and date of birth.
These data are stored securely and used solely for internal purposes.
Personal data will not be shared with third parties.

Article 18: Smoking

Smoking is not permitted inside the accommodation.
Violation of this rule will result in additional cleaning charges.